Avaya has announced the new 3.1 release of Quick Edition, with additional software that delivers a range of new features and two new hardware components designed to enhance customer service, reduce expenses and simplify maintenance and administration of the system.
Avaya Quick Edition is an innovative Session Initiation Protocol (SIP)-based peer to peer telephony solution that is ideally targeted to very small sites or small branch offices such as small medical or legal offices and other professional services firms, retail outlets and chain restaurants.
The system is simple to set up and use, with all the software in the phone and no need for a communications server or advanced installation skills. When the Quick Edition IP phones are plugged into the local area network, they automatically “discover” each other. In minimal time, users have access to commonly used telephony applications, including voice mail, conferencing and auto attendant.
Leslie Forsman, business development manager at Avaya South Africa, says: “Avaya Quick Edition is ideal for small enterprises, as it is quick to implement, and is easy to maintain and manage through a simple web interface.”
Among the new software-enabled features, which can be uploaded to existing Quick Edition systems, free of charge, are:
* Presence and status monitoring;
* One-touch, alternate auto attendant greetings;
* Call detail recording; and
* Programmable softkeys.
The new hardware components include an analogue telephone adapter (ATA) which enables companies can plug their fax machines, credit card readers and cordless phones directly into Quick Edition so separate analogue phone lines are no longer needed.
Avaya also has introduced a special Quick Edition “demo kit” for resellers that includes three Quick Edition phones, an Avaya G10 Gateway to connect Quick Edition to the PSTN and new Quick Edition 3.1 software.