Problems causing the disruption in service experienced since yesterday by Cell C customers – as reported this morning on IT-Online – have been rectified and the network is now 100% fully-operational, the operator says.
In a statement, Zeona Motshabi, chief corporate officer of Cell C, confirmed that the network operator is investigating the root cause of what has been determined was only a temporary failure in the network service yesterday, affecting subscribers on three of 12 number-ranges.
"Although our service was only interrupted temporarily, we acknowledge and apologise for the inconvenience caused," says Motshabi. "We would like to assure our customers that Cell C’s network, provided by Nokia Siemens Networks, employs and delivers only the highest, state-of-the-art technology to ensure that each and every Cell C customer has access to the very best telecommunications network service offering in the world."
Dr Jan Mrosik, head of sub-region southern Africa, Nokia Siemens Networks, says: "Nokia Siemens Networks is working with Cell C to establish the cause of the disruption of service experienced on Cell C’s network yesterday.
"Should such a temporary network failure reoccur – for whatever reason – we have taken all the necessary steps to resolve it immediately to ensure that every customer in South Africa and the world over is always connected."
Both companies say they have put stringent prevention procedures in place to ensure the network service is not disrupted again.