Aspect Software's Aspect Unified IP has received the 2007 IP Contact Center Technology Pioneer Award from Technology Marketing Corporation’s (TMC) Customer Interaction Solutions magazine.
The 2007 IP Contact Center Technology Pioneer Award honors companies that have created a groundbreaking, successful IP contact center product or service.
Aspect Unified IP 6.5, a session initiation protocol (SIP)-based Voice over Internet Protocol (VoIP) contact center solution that provides automatic call distribution (ACD), predictive dialing, voice portal capabilities, Internet contact, workflow management, multichannel recording and quality management, was made available last month (June 2007).
“TMC is proud to recognize Aspect Software with an IP Contact Center Technology Pioneer Award. Aspect Software has proven to the editors of Customer Interaction Solutions that its solution, Aspect Unified IP, has been designed with the needs of the contact center market in mind and the value of IP behind it,” says Nadji Tehrani, executive group publisher and editor-in-chief of Customer Interaction Solutions.
“Technology is the key to the success of any call center. This award was created as a way to acknowledge those who bring groundbreaking technologies to market while providing high quality and superior applications.”
Aspect Unified IP 6.5, which represents the next release for those customers currently using Aspect EnsemblePro, delivers voice portal, recording and quality management, and unified reporting and administration features. The solution unites multiple capabilities in a single platform and enables customers to unlock specific functionality as needed. Aspect Unified IP offers companies greater choice by enabling them to select their preferred transport technology – either open source, such as Asterisk, or closed source, session initiation protocol (SIP)-based Voice over Internet Protocol (VoIP) or traditional voice – and increased control through
consolidated administration, routing and reporting so they can dynamically and easily make changes to their contact center workflow.
“The solution is designed to give organizations greater flexibility and control over customer interactions, ultimately helping them improve the customer experience they deliver and make a positive impact on the bottom line,” says Gary Barnett, chief technology officer and executive vice president at Aspect Software.
“We are pleased to have our innovation and Aspect Unified IP acknowledged by Customer Interactions Solutions magazine.”
In addition to offering all of the features and functionality contact centers have come to expect from Aspect Software products, Aspect Unified IP 6.5 also includes these enhanced capabilities: Embedded voice portal for advanced speech recognition and text-to-speech Advanced outbound list management Multi-tenancy and partitioning that supports a Software as a Service (SaaS) model.
This version includes localisation in Simplified Chinese and English. Over the next several months, subsequent releases of the product will include localization for Spanish, French, German, Brazilian Portuguese, Thai, Japanese, Traditional Chinese and Korean.