APC-MGE is improving services efficiencies and locating operations closer to the customer for the African region.
“With the establishment of our Dubai-based Customer Care Centre, APC-MGE aims to become increasingly customer-centric through an easy-to-use system providing one point of contact,” says Carl Kleynhans, regional director: Africa at APC-MGE.
“By moving the pre- and post sales support from Galway to regional offices, such as the Dubai centre, all processes will be integrated and APC-MGE has ensured that it can act as a one-stop shop to even better serve our local customers.”
Kleynhans adds: “We have seen major growth within Africa over the past few years and want to show our increased support of local customers and partners by providing the best possible service. When a customer calls the Dubai Customer Care Centre with a query, regardless of whether it is of a pre- or post-sales nature, we make sure that they don’t have to navigate through a complex telephone system and instead speak directly to one of our highly trained support staff, who will be their one point of contact, or put them in touch directly with somebody who can take better care of specific queries.”
The centre is manned by staff that have local market knowledge and will follow a query through and make sure customers receive the proper feedback.
APC-MGE Customer Care Centres have also been set up in a number of European locations, including Munich, Reading, Budapest and Moscow.