In today's competitive landscape, organisations need to get closer to their customers. And the key to this is in the information they collect on a daily basis, which is repackaged and delivered within a Business Intelligence environment in a sustainable manner. This was the message delivered by Bruce Bond-Myatt, national consulting manager at SAS Institute while speaking on behalf of lead sponsor and key partner Sasuka, at the Gauteng Shared Services Centre (GSSC) conference held in Sandton this week.
In his workshop entitled “Key steps for implementing a Business Intelligence Competency Centre (BICC)”, Bond-Myatt provided an overview on Business Intelligence and its use, a clear vision of what a BICC is and how organisations can capitalise on their effectiveness, he also provided evidence of the organisational value of a BICC, the function and responsibilities of a BICC and finally the steps to implementing a BICC.
Says Bond-Myatt: “According to a recent survey by Gartner the key business priorities for CIO's include: strengthening the ‘Information Value Chain’; building IT business skills; and getting closer to business. On the flip side, the most important technology priority for them is Business Intelligence, showing just how important taking control of your organisations data really is.”
In a nutshell, he sums BI up as: getting the right information to the right people at the right time to support better decision making and gain competitive advantages. The only way a BI implementation can survive according to Bond-Myatt is when business and IT marry their competencies and strive towards an equal goal, jointly decided on and beneficial to the business. And this is where the BICC comes into practice.
Sam Tsitsi Motsumi, MD of Sasuka, lead sponsor and key public sector partner of SAS Institute says: “We have a number of BI customers in government that are using the SAS software to great effect. However should they embrace the notion, and adopt a BICC approach to their BI deployment they would triple the results of a system already yielding great benefits for their organisations.”
A BICC is a formal organisational structure which is set up as a permanent committee or group, staffed internally from people within both business and IT roles in an organisation, who are assigned defined tasks, roles, responsibilities and processes for the BI initiatives to attain. The end result is that a BICC should support and promote the effective use of Business Intelligence to drive the business strategy.
“When effectively deployed a BICC can leverage the investment in your existing BI implementations, making that investment sustainable. Its about ensuring the organisation will continue to benefit from the time, money and resources it has invested in to continuously deliver value with its BI initiatives” adds Bond-Myatt.