The world’s largest IT franchise network, Computer Troubleshooters, is relaunching in South Africa.
Computer Troubleshooters, which started in Australia in 1997, has 470 franchises in 22 countries and was judged the top IT support franchise in 2002, 2004 and 2005 in Entrepreneur magazine.
Since May 2007, the franchise has grown to 15 outlets across southern Africa, with more due to open shortly.
Peter Edwards is the new master franchisor for Computer Troubleshooters, and says there is a definite gap in the market for an onsite computer service catering to small businesses and home users.
“Small businesses with less than 50 PCs are our prime target market. We offer a range of IT support services like hardware and software troubleshooting, remote access and diagnostics, internet security, regular computer maintenance, website design, application setup and support, virus protection and removal and internet support. We believe we have a compelling service offering and we are intent on following in the footsteps of the US in becoming the number one IT technology support franchise in southern Africa.”
The Computer Troubleshooters’ franchise model has been adapted to suit the southern African market.
The franchise is expanding into Randburg, Rosebank, Rustenburg, Alberton, Lonehill, Fourways and Centurion and will soon be opening in the Vaal Triangle, Kyalami, Midrand, Tshwane, Westrand, Kensington, and Boksburg. Negotiations are underway with interested parties in remote locations like Nelspruit, Kokstad, Mbabane, Bloemfontein, Windhoek, Witbank and Manzini.