TeleTech Holdings, one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions, has expanded into South Africa, further broadening its global sourcing platform to encompass six continents.
Last week, TeleTech began construction on its first facility on the African continent. Ground was broken at the Old Match Factory in Salt River, Cape Town, at a ceremony attended by major officials from the South Africa government. The Cape Town facility is scheduled to commence operations later this year.
As a new investor to South Africa, TeleTech is the first multinational company to benefit from a new investment incentive plan launched by the South African Department of Trade & Industry, which has targeted the international business process outsourcing industry as a major future source of employment.
“BPO is critical to our economic development strategy and we see TeleTech as an anchor company for this new industry,” Minister of Trade & Industry Mandisi Mpahlwa says. “We are grateful for the commitment TeleTech has made to develop our industry.”
TeleTech plans to build a number of new facilities in South Africa and in other African countries, creating thousands of new jobs to serve global clients seeking multiple levels of front- and back-office support.
“We welcome TeleTech to South Africa as a partner in our mission to increase our economic growth rate and as a strategic bridgehead for the Accelerated & Shared Growth Initiative South Africa,” says Phumzile Mlambo-Ngcuka, deputy president of the Republic of South Africa.
“Africa’s future is in services, and South Africa is a virtually untapped market for offshore BPO. We are attracted by the country’s excellent infrastructure, talented and growing labor pool, and the widespread use of English,” says Craig Reines, general manager of TeleTech Africa. “South Africa is a high quality location linking Africa into the global BPO supply chain.”