The PerformanceEdge Group of Aspect Software, the world’s largest company solely focused on the contact centre, has announced that PerformanceEdge has received the 2007 Product of the Year Award from Customer Interaction Solutions magazine.
PerformanceEdge is being recognized for the technological advancements, innovative features and business benefits it contributes to the contact center industry.
Introduced in September 2007, PerformanceEdge is the industry’s first contact center performance optimization suite that combines the number one workforce, performance and campaign management applications with next generation recording and quality management and integrated coaching and eLearning, enabling organizations to respond to changing business conditions.
The capabilities delivered by PerformanceEdge give managers a holistic view of the contact center, enabling them to consider everything and act immediately, ultimately making it easier for inbound, outbound and blended centers to control costs, enhance service levels and align performance with strategic goals.
“Contact centres are becoming competitive differentiators for their companies rather than just necessary cost centers. This shift coupled with increasingly demanding consumers is putting increasing pressure on contact center managers to maximize their agents’ performance and to improve their operations,” says Robert Kelly, vice-president of PerformanceEdge Group.
“Being recognised by industry organizations such as Customer Interaction Solutions underscores that with PerformanceEdge, Aspect Software is clearly delivering an important solution that will help contact centre managers synchronize people, applications, and processes to contribute real value to their organization. It’s great to have our efforts recognised.”