Orion Telecom has entered the PBX market with the introduction of its managed service solution X-Change Manager. This is in line with the company’s strategy to provide comprehensive voice and data solutions for the South African market and to own the entire chain of service, from initiation to termination of a call.
The X-Change Manager PBX managed service is designed to meet the needs of small, medium and large corporate PBX infrastructure requirements.
“Orion has over ten years’ experience in delivering corporate telecommunication solutions, so we are well positioned to provide our customer base with a PBX service that encompasses a number of end-to-end solutions,” says James Smith, sales director of Orion Telecom.
X-Change Manager includes:
* Managed voice solutions – the most cost-effective way to deliver voice traffic;
* Call manager – a complete telephone management system that enables organisations of all sizes to monitor non business elated telephone calls, and can provide a comprehensive variety of data for telephone management purposes, including cost reports and details of all calls;
* Voice recording – a solution for legal or financial entities that meets certain criteria in terms of the Financial Advisory and Intermediary services (FAIS) Act; and
* Call centres – inbound and outbound call centre solutions cater for an organisation’s specific requirements and potential future needs.
“Our PBX platform ensures reliable service delivery and is tailored to meet clients’ current and future business requirements,” adds Smith. “X-Change Manager does not require the customer to buy a specific hardware solution that typically depreciates over time and eventually has to be replaced. Instead, the solution is configured according to the client’s criteria.”
These criteria include the number of user extensions, required user functionality per extension, reticulation and installation costs, and service level agreement requirements.
“Unlike traditional PBX providers, we offer a comprehensive range of telecommunication solutions. Orion’s margins are therefore much lower, which is good news for clients,” says Smith. “It also means that we can offer clients a single point of reference for all their telecoms needs.”