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Digicall acquires International SOS business

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Business process outsourcing (BPO) company Digicall Solutions has acquired the South Africa domestic business unit of International SOS, the world’s leading international medical and security services company, for an undisclosed sum.

The acquisition, which is under a franchise agreement, is effective from 1 April.

The acquisition combines two complementary businesses to create a leading, national enhancement services company providing tailor-made, domestic solutions to clients across a broad spectrum of diverse industries in South Africa for Digicall Solutions.

Willem de Clercq, CEO of Digicall Solutions, comments: “As pioneers of the paperless, automated glass claims process, which interfaces and talks to more than 100 insurers and brokers daily, we have grown through a strategy of niche acquisitions and new start-ups.

“These businesses were aligned with our overall strategy of becoming a major player in the high volume, predictable claims and transactional processing space. We handle a high volume of transactions originating from a multitude of sources across very diverse technology platforms. Our capability to interface and seamlessly connect to disparate platforms is testimony to our IT skill set and depth of expertise.”

Tjaart van Stryp, CEO of International SOS’ domestic business in South Africa, adds: “We believe, with this franchise agreement, we will have a strong domestic partner with which to collaborate on joint opportunities, thereby assisting the growth of our footprint locally, regionally and globally. International SOS remains committed to further developing its business activities and investments in South Africa. It will be growing its already successful global Health Check and Vaccination platform, as well as investing in new global centers of excellence in Johannesburg to provide emergency and non-emergency occupational health services to offshore industries.

“The South African domestic business will continue to use the International SOS brand and will operate under a franchise agreement from International SOS. Staff will remain on site for a short period before moving to their new premises. No job losses are envisaged.”

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