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Kenya bids for BPO dominance

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The global spotlight is trained on the business process outsourcing (BPO) sector in East Africa, and Kenya in particular.

The Kenya ICT Board is aiming to boost the ICT sector with various key initiatives already in place – and it is evident that opportunities in BPO and contact centres within the country are now capable of fully delivering on their purpose.

This is one of the messages that will come out of the East Africa Outsourcing Summit to be held in Nairobi from 5 to 6 June 2012. The event is hosted by international business-to-business conferencing company, Kinetic Events in partnership with the Kenyan ICT Board.

The government of Kenya has prioritised BPO as a national pillar of growth, taking action to ensure the industry’s success following guidelines set out in the Kenya Vision 2030.

The implementation of the vision is aiming to transform the country into middle-class, uplifting the destination by 2030.

In efforts to solidify sectors within the IT-BPO space, Kenya has shown notable growth improvement in strengthening the outsourcing industry.

Kenya offers a mix of skilled workers, recently installed fibre optic networks, and efficient business processes, enabling businesses to start up cost-effectively within a few days. Other positive developments within the country include improved infrastructure for the information technology enterprise sector.

The summit will act as a platform for both existing and potential players in the outsourcing space in East Africa to network and gain insight from the major outsourcing regions. It will focus on global trends and underpin what it takes to achieve the market penetration and recognition that Kenya needs to develop as an outsourcing hub, which, in turn, will support the development of a strong IT industry