Free delivery with a private courier that waits for customers to try on newly bought fashion items is just one of a few things that Zando, Africa’s number one online fashion retailer, is offering.
When a customer buys clothing from Zando’s Web site, free delivery is offered throughout South Africa. The delivery personnel from Zando will wait for the customer to try the item on to ensure that it fits before leaving, and if it does not fit the driver will take it back, free of charge.
Delivery takes between three and five business days within major cities. If the time it takes to deliver an item is longer than advertised by Zando, the buyer will get a refund in the form of credit.
“At Zando we want our customers to experience the convenience of online shopping, combined with great style tips from our fashion editors. If our customer was in a physical store to purchase a pair of shoes they would try them on. We offer the same thing in the convenience of your home,” says co-founder and MD, Eugen Petersen.
When browsing the online fashion store, the customer can easily sort over 200 brands by price, colour and size. If the customer needs help in any way, they can always chat directly with the online customer support at Zando.
After picking out the item and size, the customer can check out paying with a credit or debit card, EFT or even cash on delivery. All payments are processed safely and securely through an Internet SSL encryption, to avoid fraud. After checking out, the customer can share the purchase experience with friends on social media platforms such as Facebook, Twitter and Pinterest.
“Many South African’s still believe that a great sense of fashion is just for people in the major cities and those with credit cards. Zando wants to change this perception by being available throughout the country and offering customers a range of payment options,” says Petersen.
Shopping at Zando is far more convenient than buying fashion items from overseas Web sites, due to faster delivery and no import taxes. At Zando, taxes are already declared so there are no hidden fees.