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SA outsourcer bought by major global player

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South Africa’s Fusion Outsourcing has been acquired by leading global business process outsourcing (BPO) company, WNS.

As part of the agreement, Fusion Outsourcing will operate as one of WNS’s international delivery centres. WNS has seven international locations.

Fusion Outsourcing will benefit from expanded service offerings, access to international best practice and expertise, new best-of-breed systems and processes as well as support from other global teams.

Following its launch in 2004, Fusion Outsourcing has experienced rapid growth and is now one of South Africa’s leading BPO providers, offering the complete suite of contact centre services to more than 16 customers.

Listed on the New York Stock Exchange, with over 24 000 employees and 200 global clients (many on the Fortune 500), WNS will help drive the next phase of Fusion’s growth.

Johann Kunz, MD of Fusion Outsourcing, comments: “Fusion Outsourcing has established itself as a leading customer service specialist – both locally and globally. We are all excited to see the positive impact that WNS will have on our business; implementing its world-wide expertise and best practices to support Fusion’s ongoing expansion.”

Keshav Murugesh, group CE of WNS Global Service, adds: “Expanding our global delivery footprint and entering emerging growth markets are key pillars of our investment strategy. We believe that establishing operations in South Africa addresses both these objectives.

“WNS currently has several existing clients interested in services being delivered from South Africa to take advantage of the English language capabilities, rich talent and strong cultural work ethic. In the long term, we view this growing economy as an exciting end-market of global BPO services, especially in the areas of finance and accounting and insurance-specific services.

“We are pleased to welcome the Fusion team into the WNS family, and look forward to working together to take the company to greater heights.”