Bytes Connect has announced that its customer, the City of Tshwane, has been named the overall winner of the global Alcatel-Lucent 2012 Dynamic Enterprise Award.
Tshwane was among a number of global enterprises in contention for the award, which recognises excellence and innovation in their use of technology to “change the conversation” with employees and customers.
The city was selected as the winner through a vote at Alcatel-Lucent Enterprise’s annual Industry Analyst Conference in Chicago from 26 to 28 June. The city was adjudged to have the most innovative enterprise communications in highly dynamic environments.
Bytes Connect, Alcatel-Lucent’s Top Business Partner for 2011 in the region, has been instrumental in helping Tshwane reach its goals to deliver better community services. In a partnership spanning several years, Bytes Connect has assisted in the design, management and support of leading edge Alcatel-Lucent solutions deployed at the City of Tshwane.
“The City of Tshwane’s commitment to community upliftment and improved service delivery has been a long-term goal. Bytes Connect is proud of our role in assisting Tshwane in rolling out the appropriate technologies to meet their goals,” says Andrew Holden, MD of Bytes Connect.
“Alcatel-Lucent Enterprise’s acknowledgement of this goal bears testament to our mutually beneficial partnership. Congratulations to the City of Tshwane on this prestigious award.”
Subesh Pillay, member of the Tshwane mayoral committee for economic development and planning, told delegates at the conference that the city, in partnership with Alcatel-Lucent and Bytes Connect, has built a more reliable and flexible network with faster performance, more features and increased availability and access to the community.
He says Tshwane had deployed almost every technology Alcatel-Lucent Enterprise offers in its network infrastructure and communications, to support convergence, unified communications, mobility and data centre strategies using OmniSwitch switches, IPD routers, OmniPCX Communication Servers, performance management software, contact centre and security solutions.
By doing so the city has seen an improvement in the quality of its communications network, and is saving $345 000 a month.
“Their efforts to bring better services through technology to their citizens and employees is what set them apart as an overall winner in this year’s Dynamic Enterprise Awards,” says Michel Emelianoff, president, Alcatel-Lucent Enterprise.