Bidvest Group company, DEVELOP South Africa, has broadened its national reach, establishing a strong presence in Cape Town with the appointment of local authorised dealer, Ikon Office Technology.
Says Marc Pillay, GM of DEVELOP South Africa: “Since the establishment of our operation, DEVELOP is now represented in 56 countries across the globe. We believe that, particularly in light of the tough economic times being experienced the world over, the company brings a value proposition to South Africa at exactly the right time, and presents a very exciting initiative for local business partners.
“Our partnership with a company like Ikon Office Technology certainly sets the standard for expansion of our local brand, through trusted partners, across South Africa.”
Ikon Office Technology is headed up by Riann Le Roux and Willie Pansegrouw, both with well-earned reputations of reliability, trustworthiness and honesty. Much like DEVELOP South Africa, which is grounded in transparency and product and service excellence, this approach is the very foundation upon which Ikon Office Technology is built.
Says Le Roux, director at Ikon Office Technology: “We are privileged to have a dedicated service company to look after our most valuable assets – our clients and their equipment – with every care taken to do things by the book, and not take any shortcuts. We only use original toner and parts in our machines, something that has had a remarkable effect on the equipment’s uptime and long-term durability.”
Adds Pansegrouw: “Our agreements do not include clauses incorporated by many other companies, such as automatic rental renewals or charges for ‘services not yet received’. In fact, we pride ourselves on our customer friendly agreements.
“We also took a strategic decision not to employ a large team of salespeople as most typical office equipment companies do,” he continues.
“This means that our customers are guaranteed personalised service as the Ikon contact person takes the utmost care to match a customer’s specific business need with our solutions, with the overall goal of building long-term relationships with our customers.”
“Our partnership with DEVELOP South Africa, as well as the company’s focus on our success and the wellbeing of our clients, makes our delivery of world-class solutions far smoother; in the end, everyone wins,” Le Roux concludes.