Jasco has entered into a three-year agreement to provide IT support to Helios IT Solutions, which provides IT services to one of South Africa’s largest health administration and managed care service providers, Medscheme. In terms of the contract, Jasco Electronics will provide IT support, maintenance in the evolution of Medscheme’s Avaya CM6 platform.

Steve Briggs, MD of Jasco Enterprise, says there is the potential of expanding the scope of the contract to include the integration of existing legacy systems with the Avaya platform aimed at further optimising Helios’ and Medscheme’s operations.

“This partnership opens some exciting doors for us. We are already looking at ways to connect systems such as workforce management and access security to give Medscheme even tighter control of their business,” he explains.

“We bring a totally new approach to the IT environment at Helios to the table, ” he says, adding that the contract reflects Jasco’s strategy to help clients optimise their contact centre infrastructures to maximize the value-add to their businesses.

“Increasingly, customer relationships are considered an organisation’s most valuable asset and on this context it is crucial to ensure that that the technology deployed enhances the customer experience,” he adds.

Medscheme currently manages the medical scheme benefits of 3,4 million people and employs over 3 000 employees across its 16 branches located nationwide.

Helios MD, Vijay Pillay, says that a cost-effective, reliable and intelligent IT Support Service is pivotal to Medscheme’s operations and its ability to provide good quality service to all its clients.

“Medscheme is a technology-driven business and Helios offers sophisticated technology platforms which enable the company to deliver efficient services to clients through the best-of-breed Avaya platform. Jasco has extensive experience in this area and we will rely on this expertise to maintain the system at the cutting edge,” adds Pillay.

“During the first few weeks we’ve experienced a seamless transition to Jasco as the service provider with no business disruption. This has opened up a number of interesting discussions to find new technology synergies that enhance our agent forecasting and scheduling,” he continues.

Briggs says that by providing multi-skilled technicians who are familiar with the various applications and aspects of the Avaya technology set, Jasco is in a unique position to be able provide the most cost-effective service and solve any issue very quickly.

“Winning strategic deals such as this bears testimony to our unique strengths and innovative approaches. I am confident that over the next three years our performance on the Helios/Medscheme account will also reflect that,” he concludes.