Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, and back-office solutions, and drawing on 40 years of delivering enhanced customer experience solutions has announced a feature-rich, cloud-based contact centre solution architected to rapidly accelerate operational value and customer service excellence.

Designed to bring superior ease and simplicity to contact centre solution operations, while reducing demand on IT, Zipwire ( includes premium features such as unlimited elasticity, provisioning simplicity and 24/7/365 support.

Incredibly easy to deploy and highly scalable, Zipwire can meet the demands of the largest enterprise contact centres while also addressing the unique needs of smaller contact centre operations. With Zipwire’s simplicity and speed of setup, organisations can be up and running in hours with no setup costs, helping to speed the time-to-value for contact centres by quickly getting agents serving customers.

“With nearly limitless scale, and being deployed through Aspect’s market-leading Voxeo cloud infrastructure gives Zipwire clear competitive advantages compared to other solutions in its class, ”says John Amein, vice president, product management, Aspect.

“These features address the primary concerns startups and smaller companies face operating and servicing contact centres by offering unlimited upward and downward scalability, giving them the ability to create a service footprint that puts them on par with larger corporations.”

This scalability along with a robust feature set also enables the solution to meet the needs of larger enterprises. Companies can easily add functionality or additional seats as their business grows or as it cycles through seasonal or situational volume influxes making the solution a highly versatile, low risk investment.

A 30 day, try-and-buy introduction (up to 10 seats) available to select North America Customers also provides a no-risk option for companies to experience the solution’s simplicity without disruptive downtime or system implementation. Zipwire’s full cloud servicing means businesses can easily accommodate virtual and geographically diverse workforces.

“There is a general misconception in the industry that a scaled-down version of a large contact centre solution qualifies as a solution for small to mid-sized contact centres. The fact is, small-to-mid sized contact centres have unique needs and often have to work with limited resources within a unique set of business circumstances,” says Paul Stockford, Chief Analyst, Saddletree Research.

“Aspect’s ZipWire recognises these unique needs, addressing them with a wide ranging feature set, ease of deployment and management, aggressive pricing, and scalability that will make this cloud-based solution attractive to contact centres of all sizes.”

Zipwire is currently in use in select early customer deployments with a general availability date of January, 2014 in U.S. and Canada, and a global rollout starting in the second quarter, 2014. For more information about Zipwire go to