Mitel has announced it has been positioned by Gartner in the Leaders Quadrant of the latest Magic Quadrant for Unified Communications (UC).
“Mitel has made bold moves this past year with a series of in-house innovations and acquisitions that have deepened our portfolio, expanded our global reach and accelerated our cloud communications solutions. We did this for our customers to offer broader choice and better service to help make them more successful. We believe our innovation and expansion contributed greatly to our move from the Visionary to the Leaders Quadrant,” says Rich McBee, CEO, Mitel.
Over the last 12 months, Mitel has emerged as a global leader in business communications, with number one market share in EMEA and Western Europe, as well as market share gains in the highly competitive North American market where it now has a number three market share position.
Further driving the company’s momentum is its portfolio of cloud communications along with its integrated business communications solutions. This includes contact centre in addition to traditional unified communications.
This is the second Gartner Magic Quadrant in recent months where Mitel has advanced. Mitel was positioned in the Challengers Quadrant, up from niche player in the Gartner Magic Quadrant for Contact Centre Infrastructure.
In addition to Mitel’s fully integrated business communications approach and flexible cloud options, Mitel believes that focusing on protecting its customers’ investments and extending their value contributed to its move to the Leaders Quadrant. For instance, Mitel offers the industry’s broadest portfolio of solutions, including those that maximise the Microsoft investment and leverage Lync.