Standard Bank has released a statement wishing to apologise to customers who are experiencing disruption to some of their services today.
“We would like to reassure our customers that their overall experience with Standard Bank and the services we offer remains our top priority and we regret any inconvenience caused,” says Funeka Montjane, Standard Bank’s chief executive: Personal and Business Banking, South Africa.
Services that were impacted by the disruption included ATM functionality, debit and credit card purchases, Internet banking as well as telephone and app services.
These services were restored within two hours following prompt action by Standard Bank’s internal technical team.
Standard Bank is investigating the root cause of the system failure. Initial investigation has determined that the incident was cause by hardware failure. Every action is being taken to avoid the incident repeating itself.
“Standard Bank takes this matter very seriously as it is important that our customers are able to access all of our services seamlessly and without fail 24/7. We will be monitoring the system closely,” says Ms Montjane.
Should any customer experience further problems or have any related queries they are encouraged to contact Standard Bank’s call centre on 0860 123 000.