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Riverbed expands service portfolio

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Riverbed Technology, the leader in application performance infrastructure, has introduced a new portfolio of professional consulting services to help customers maximise the value of their Riverbed solutions for improved business performance by optimising application performance across their hybrid IT environments.


Three new offerings are designed to help customers leverage the Riverbed Application Performance Platform for superior visibility, optimisation, and control within their increasingly complex IT environments.

The nature of today’s hybrid enterprise gives CIOs greater flexibility in terms of hosting applications on-premises or in the cloud and delivering them to employees and customers via private links or, increasingly, the public Internet. At the same time, these hybrid environments are difficult to manage. The complexity of multiple clouds, networks, service providers, service level agreements (SLAs), application sprawl, and end users everywhere all combine to limit the application and network visibility needed to ensure a consistent experience for end users, no matter their work situation, place, or device. These hybrid environments are in constant flux, which is disruptive to critical business activities and the technology that drives them.

In response to these challenges, Riverbed Professional Services has designed three new services to help customers protect, optimise, and maximise the investments they have made in Riverbed Application Performance Platform solutions.

* Technology Adoption Service: Assesses and directs the activities needed to achieve widespread success and improves the long-term business value of Riverbed SteelCentral, Riverbed SteelFusion and Riverbed SteelHead. The new service integrates a customer’s technology investment into best practice operational processes, helping the customer measure business value by linking key performance indicator (KPI) improvements enabled by Riverbed solutions to their desired business outcomes.

* Optimisation Assurance Service for Riverbed SteelHead: Assesses a customer’s SteelHead deployment and recommends changes to maximise the performance of critical applications. The service also provides best practice troubleshooting and change management guidelines so customers can confidently protect and leverage their SteelHead solutions even as their applications and networks evolve.

* Application Analytics and Diagnostics Service: Combining industry-leading performance management solutions from SteelCentral with the added skills and expertise of Riverbed Professional Services consultants, customers can leverage this new service to continually improve the performance of targeted on-premises, SaaS and cloud applications. The service is available to both current and prospective SteelCentral customers, and includes baselines to understand current performance; troubleshooting and root cause analysis to isolate and correct problems before they become severe; and performance trending to help prevent future problems from occurring.

“The services industry is shifting its focus from the delivery of IT outcomes to the delivery of business outcomes that result from IT services,” says Joel Hofman, vice-president of Professional Services, Riverbed Technology. “With services that focus on maximising the return of strategic value from investments in the Riverbed Application Performance Platform solutions, our customers can be confident that their business objectives are achieved, no matter what challenges or changes the hybrid world imposes on their business.”

All three services are now generally available. For more information on each, please visit the Riverbed Professional Services website.