The PayPal Refunded Return service has been launched in South Africa, following a recent Ipsos study confirming that South African consumers see free return shipping as a significant value-add and crucial when making a decision whether to purchase an item online.
With this launch, regardless of the reason for the return, users that ordered a product and paid for it via PayPal can return it and get a refund for the return shipping, enjoying an even more convenient and more secure shopping experience when buying the products from merchants from all over the world.
In addition, this way PayPal extends its buyers protection and protects the consumers from the purchase to the return.
The philosophy of PayPal’s Refunded Return service, which enables making purchases without any concerns, already proved to be the right solution in 33 other countries such as France, Spain, Italy and Sweden, where it effectively encourages consumers to fully enjoy the opportunities that e-commerce offers.
There is great potential for e-commerce to grow, since, as the research indicates, consumers would be willing to buy even more if not for their concerns about purchasing goods online and being anxious about whether or not they can return them as well as the cost of the shipment back. Changing this approach and providing customers with more shopping confidence is the cornerstone of PayPal’s buyer protection, now extended to PayPal Refunded Return service.
Return shipping costs represent an important factor when buying online, even more so when talking about cross border shopping, with 78% of South African online shoppers saying that free return shipping would drive them to shop more online from another country.
“Since consumers can now buy almost everything from everywhere without leaving the house or office, it is not surprising that they expect better service, safer payment options, the assurance that what they buy is what they will get and an easy way to return items,” says PayPal’s Regional director for Africa and Israel, Efi Dahan.
Users who ordered a product and paid for it via PayPal can return it regardless of the reason and get a refund for the shipping, up to R400 and four times per year.