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Consumers turn to mobile banking
FNB expects more consumers to migrate from doing banking over the counter to banking digitally. The bank revealed during its company results that the FNB banking app has seen a 69% surge in usage as reported this September in the bank’s annual results.
The app is essentially a consumer interface tool, which means it has to cater for the baking needs of customers holistically.
There are currently 1.5 million active devices using the FNB Banking App and the bank expects this figure to grow.
The FNB App has won local and international awards, in June 2015 the App was ranked fourth-best globally by MyPrivateBanking Research in the category of Mobile Apps for Wealth Management 2015, and sixth-best globally by the UX Alliance for usability and ease of use. This was soon after the app was voted best banking app in Internet Banking SITEisfaction Survey, which measures internet banking quality and user experience in South Africa.