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Digital transformation central to businesses

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By the end of 2017, two-thirds of the CEOs of the G2000 will have digital transformation at the centre of their corporate strategy.
This is according to the IDC FutureScape: Worldwide Digital Transformation 2016 Predictions, which emphasises the major trends IDC is encountering in the areas of leadership, customer experience, information, operating models and workforces.
It also finds that, by 2017, 60% of companies with a DX strategy will deem it too critical for any one functional area and create an independent corporate executive position to oversee the implementation.
By 2018, 80% of B2C companies will have created immersive, authentic omni-experiences for customers, partners and employees, while 60% of B2B-centric companies will have done the same.
IDC believes the top new investment areas through 2017 will be contextualised understanding automated next-best action capabilities.
In 2016, 65% of large enterprises will have committed to become information-based companies, shifting the organisational focus to relationships, people and intangible capital.
By 2018, 75% of the G2000 will have deployed full, information-based and economic models or “digital twins of their products/services, supply network, sales channels and operations.
By 2020, IDC believes that 60% of the G2000 will have doubled their productivity by digitally transforming many processes from human-based to software-based delivery.
Meanwhile, the level of connectivity related to products, assets and processes will increase 50% across all industry value chains.
The sharing economy will give rise to the networked free agent and skill-based marketplaces, resulting in more than 10% of work being sources in this fashion by mature economies by 2019.
And, by 2018, at least 20% of all workers will use automated assistance technologies to make decisions and get work done.
According to IDC research vice-president Bob Parker: “Digital transformation is not just a technology trend, it is at the centre of business strategies across all industry segments and markets. Enabled by the 3rd Platform technologies of social, mobile, analytics, and cloud, digital transformation represents an opportunity for companies to redefine their customers’ experience and achieve new levels of enterprise productivity.
“Investment related to digital transformation will constitute the majority of growth in technology markets over the next five years and, as such, is becoming a priority for technology vendors as well.”