Gartner has positioned Ricoh in its “Leaders” quadrant of the “Magic Quadrant for Managed Print and Content Services Worldwide”.
This is the sixth consecutive year Ricoh has received the leadership designation from Gartner.
This year’s Magic Quadrant encompasses Managed Print Services (MPS), which Gartner defines as a service offered by an external provider to optimise or manage a company’s document output to meet certain objectives, and Managed Content Services (MCS), defined as a comprehensive solution to rationalise, streamline and optimise business communications by providing customers with consultative help, software, and implementation.
“Ricoh has developed a single, customisable MPS plan,” says Jacques van Wyk, chief operating officer of Ricoh SA, “as a part of our focus to empower customers with the ability to seamlessly capture, transform and manage information.”
The company also delivers MCS across the IT side of printing, business process automation and business process optimisation. Ricoh also embeds services in a comprehensive needs assessment and solution development process that evaluates how a company manages information and business processes, with a goal of driving value and reducing the burden on IT departments.
Although many MPS offerings focus tightly on devices and print management, Ricoh’s managed services are delivered through a more holistic approach, employing Ricoh’s five-phase Adaptive Model. This approach delivers a unique offering for each customer that focuses on understanding, improving, transforming, optimising and governing the overall services process.
This customer-focused approach to MCS offers consultative help to optimise the IT aspect of print environments, business process automation and business process optimisation, along with a crucial change management methodology. Ricoh extensively trains its own employees in MPS and MCS to help customers achieve success in this area.
“The five-phase Adaptive Model we employ creates a journey of continuous improvement that increases the value of the services we deliver and promotes long-term partnerships with customers. This approach enables us to be flexible and address customers’ changing needs, no matter where they are in their journey, and caters for MPS industry evolution,” says Van Wyk.