Vox Telecom (Vox) has signed a partnership agreement with UK-based Intuitive Business Intelligence in response to growing customer demand for Opentext RightFax dashboards. Leading telecoms operator, Vox Telecom, is the sole RightFax distributor for sub-Saharan Africa.
Under the terms of the partnership, Vox is now able to provide its Rightfax and Rightfax Cloud customers with simple-to-understand graphical dashboards that provide powerful insights into their network fax server solutions. Powered by Intuitive, the ‘RightFax BI Dashboard’ provides users with instant access to a wide range of analytical functionality across multiple devices, including Android smartphones and tablets, delivering a holistic view of fax volumes, capacity, usage trends, costs and failure rates and reasons. Users can even analyse potential problem areas so that remedial action can be taken.
Craig Freer, head of cloud at Vox Telecom, says: “RightFax customers have been asking us for a solution that provides an instant snapshot of how their system is operating, particularly in relation to faxing capacity. It is extremely important that bottlenecks when faxing out important documents, such as international payments, contracts and purchase orders, are identified and eliminated. Intuitive’s dashboard solution is the perfect fit. It provides users with invaluable insights whilst helping us to expand our footprint within the RightFax customer base.
“We are delighted to have already won significant BI Dashboard orders from two major public sector customers,” adds Freer.
Vox Telecom is also investigating how Intuitive’s BI dashboards can be used with its other solutions to provide a range of key insights.
Roger Stocker, sales director at Intuitive Business Intelligence, says, “As the sole RightFax distributor for South Africa and with hundreds of RightFax customers, Vox is ideally positioned to roll-out the BI Dashboard. With plans to install BI dashboards into its other solutions, there are exciting opportunities ahead and we look forward to our partnership with Vox going from strength to strength.”
Freer adds: “Our partnership with Intuitive is a key strategic decision that will allow us to take full advantage of the growing demand for dashboard technologies in South Africa. As well as generating a brand new revenue stream from our existing customer base, we know that the BI Dashboard will entice many new customers to Vox, ensuring we remain several steps ahead of the competition.”