IDC has named Ricoh a leader of managed workflow services in its MarketScape report.
Key factors in naming Ricoh, says IDC, are its strong overall strategy and structure for a services-led organisation; its ability to provide real-life examples of business transformation from its own workplace in discussions with customers; and investment in personnel and acquisitions to build industry-specific expertise.
“The MarketScape report focuses on managed workflow services, which includes professional and managed services that automate and optimise vertical and horizontal, document-intensive workflows and business processes,” says Robert Janssen, director of Direct Channel Operations at Ricoh SA. “We have committed to a services-led transformation and we’ve invested in solutions across product segments that address innovation in the workplace, including mobile, cloud-based solutions, and technology for collaborative processes.
IDC’s MarketScape is called Western Europe 2015 Managed Workflow Services Hardcopy Vendor Assessment — Building on MPDS (managed print and document services). The research evaluated vendor offerings through extensive business briefings and demonstrations, as well as responses from in-depth interviews with customers throughout Western Europe.
IDC MarketScape reports: “Ricoh has a strong overall strategy and structure for a services-led organisation. It stays close to the market and has shown significant developments in shaping solutions for various horizontal and industry-specific processes in the region.”
“Managed workflow services market players such as Ricoh Europe are continuing to develop their offerings to address challenging process workflows in their customers’ organisations,” says Jacqui Hendriks, research and consulting manager, IDC European Managed Print Services and Document Solutions. “Once customers experience the significant impact of implementing efficient workflow solutions, they can be on a fast track to identifying additional workflow challenges and aiming for total business transformation rapidly.”
The report acknowledges that Ricoh remains close to the market by sharing experiences and expertise globally for regional implementation. It also states how the company’s consulting group is structured around four practice areas – business process agility; enterprise mobility; governance, risk and compliance (GRC); and organisational change management – with principal consultants assigned to each area.
Ricoh SA’s managed services portfolio is organised into five service lines — Managed Document Services (MDS), Business Process Services, Communication Services, IT Infrastructure Services, and Production Printing Services. That pillared approach helps customers overcome challenges that arise in today’s world of work and has made a strong impact in its overall solutions offerings.