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Avaya, iSON drive digital transformation in Africa


Avaya and iSON Technologies are working closely on key strategic accounts across Africa to help customers achieve their digital transformation objectives.
Enterprises in Africa are looking at digitization strategies to drive operational excellence, improve customer satisfaction and expand to play a greater part in the global economy.
Avaya and iSON Technologies are now working together in 16 countries across the continent, the two companies said today, helping to transform the customer experience in a range of industries, including telecoms, banking and financial services.
Avaya’s client-tailored and result-oriented digital and smart services elevate organizations of every scale,  accelerating their digital growth journeys with vertical, industry-focused solutions and services.
Avaya is the only company today that specializes in complex business communications – internal for companies’ teams and external for their customers – based on open, mobile software platforms, with the network infrastructure to meet customers’ underlying needs.
iSON Technologies is one of Avaya’s most valued partners in the  African region, a winner of the “Strategic Win of the Year Award” at the Avaya Partner Forum event in 2015,recipient of the  Avaya Contact Center Partner of the year in 2013 and an Avaya Platinum Partner, the highest level. iSON has won multiple awards for its work with Avaya, having successfully delivered customer experience transformation in key industry verticals in Africa, including with one of the world’s leading international banking groups.
“Avaya’s successful transformation into a customer-centric company focuses on software and services, and the strength of its solutions fit well with ISON’s strategy of customer experience management,” says Jitendra Israni, CEO of iSON Technologies. “Today, iSON and Avaya are providing contact centre solutions to some of the largest mobile communications companies in the world.
“We have deployed Avaya Aura Unified Communications and Contact Centre solutions to the company’s operations in several countries, giving Avaya and iSON a presence in all the leading service providers in Africa.”
Danny Drew, MD: South Africa at Avaya, adds: “As African nations and businesses look to expand and grow their economies, Avaya, together with ISON Technolgies, is helping organisations across the continent to progress on their digital transformation journeys. With Avaya able to deliver a complete solution for the customer experience, including voice and data and offering stable, reliable solutions, we are keen to extend the partnership with ISON Technologies further.”