Quocirca has placed Ricoh in a leadership position of the managed print services (MPS) market for the fifth consecutive year.
The report, called “Managed Print Services Landscape, 2016”, says Ricoh’s holistic approach to providing consistent, high quality service to more than 4 000 customers of all sizes across verticals and continents has helped solidify it as a true leader in the space.
In the report, Quocirca notes Ricoh as “one of the few traditional print vendors to have effectively transformed its legacy brand image,” thanks in large part to its focus on “information management, mobility and the cloud” through “an extensive set of services that will appeal to organisations of all sizes.” The report goes on to identify Ricoh’s business process services and expansion into IT services as “strong differentiators”.
“This year, Ricoh continued to see growth in traditional MPS contracts, as well as successfully leveraging its expertise in business process optimisation and information management to grow its customer relationships beyond what is typically thought of as MPS,” said Louella Fernandes, Associate Director of Print Services and Solutions, Quocirca Ltd. “Quocirca recognised Ricoh as a leader among MPS providers because of its strategic acquisitions, multivendor MPS capabilities and wide range of horizontal and vertical solutions, Ricoh continues to not only grow but adapt to stay out ahead of and meet the evolving needs of MPS customers.”
Ricoh delivers its MPS offerings to customers under its Ricoh Managed Document Services (Ricoh MDS) portfolio, and its capabilities are supported by more than 30 000 service professionals globally and five regional MDS competency centres. Ricoh works with its customers to adapt and optimise information processes to boost efficiency and address information security concerns, enabling enterprises to tackle the rising costs associated with an unmanaged print infrastructure.
The report praised the Ricoh Global Clariti platform, which forms the backbone of all the company’s MPS engagements. The centrally managed multivendor platform enables realtime check-ins on print fleet status, gathering of important data and generation of reports for comparison against benchmarks and SLAs. This comprehensive, transparent, multivendor approach is characteristic of Ricoh’s body of work in the MPS space. Ricoh offers customers a wide range of services including Application Services, Business Process Services, Communication Services, Intelligent Mail Services, Learning Services, Legal Document Processing and eDiscovery Services, IT infrastructure Services, MDS, Production Printing Services, Sustainability Management Services and Workplace Services to help manage their unique needs.