FNB has won the title of Excellence in Mobile Banking at the Lafferty Global Awards in Cape Town, jointly with Sterling Bank of Nigeria.
FNB was recognised for its innovative approach and achievements in integrating mobile technology as one of the preferred channels of banking for its clients, allowing them to conveniently and safely manage their financial affairs from anywhere, anytime.
Three weeks ago FNB was also recognised for having the Best Mobile System/Service Initiative for its FNB Banking App during the Annual Banking Technology Awards 2016 in London.
Yolande Steyn, head of innovation at FNB, says: “We are delighted to be awarded yet another global accolade in such a short space of time. FNB has come a long way in its digital journey as has reached key milestones in seamlessly integrating mobile technology into all aspects of its banking systems.”
The app has consistently been rated globally and most recently also won the title of Best in Customer Experience and led to the bank being named Most Innovative Bank in Africa.
FNB began disrupting the mobile banking space in 2002 with the launch of inContact, an SMS based banking alert service, followed by cellphone banking in 2004, Smart Devices and South Africa’s first banking app in 2011.
“We didn’t stop there,” says Steyn. “FNB’s innovative spirit has recently seen the launch of the FNB App 5.0 bringing FNB Pay, a first in Africa, allowing Android smartphone customers to pay by tapping their phone on a contactless point of sale terminal, removing the need for cash and cards.”
The FNB App 5.0 also delivers Smart inContact which helps customers approve transactions without the risk of sim swap fraud, and gives them the ability to report fraud in 1 touch for suspicious transactions. Further features of this version are Fingerprint ID and Watch App for Apple and Android devices, and Secure Chat allowing customers to chat to their banker 24/7 without the need to call or visit a branch.
FNB was also the first bank to launch a branded SIM card in 2015, and further disrupted the mobile ecosystem this year with its own branded FNB CoNexis smartphone. The FNB Smartphone, SIM card and App provides customers with secure 24/7 banking with rewards and savings.
Lafferty Global Awards recognise and a reward long-term, sustainable excellence in the financial service sector world-wide, as well as innovative or creative efforts to improve customer experience.
