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IFS acquires WorkWave, extends service management

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Enterprise applications company IFS has signed an agreement to purchase WorkWave, a provider of scalable, cloud-based software-as-a-service (SaaS) solutions for the field service and last mile delivery and logistics industries.
WorkWave primarily serves small and medium sized (SMB) service businesses, with specific vertical focus on Pest Control, Lawn & Landscape, Cleaning & Janitorial, Heating/Ventilation/AC, Plumbing and Electrical and Transportation.
WorkWave’s SaaS solutions seamlessly integrate back office, field operations and front end marketing solutions, enabling SMB service businesses to streamline back office tasks such as scheduling, planning and billing, increase field visibility and productivity, and automate marketing and sales activities. As a result, WorkWave’s clients are able to significantly improve efficiency, reduce cost, boost revenues and enhance customer satisfaction.
Fredrik vom Hofe, group senior vice-president for business development at IFS, comments: “This acquisition is further evidence of how IFS is investing to extend its global leadership in Service Management.
“WorkWave, with its very strong SaaS offering and deep knowledge of how to serve SMB service businesses, complements IFS’s already leading service management offering that is used by many larger service-centric companies. We can now offer the most complete, connected Service Management solutions across the full-spectrum of service organizations and service-intensive industries, globally.
“In addition, we have significantly strengthened our presence in North America, the world’s largest software market, meaning that the Americas is now the largest region in the IFS Group.”
Chris Sullens, CEO of WorkWave, says: “We are very excited to join the IFS team and looking forward to mutually accelerating our growth in the field service, last mile delivery and logistics industries – and beyond. Being part of IFS will greatly benefit our clients, partners, and employees.
“We now have the opportunity to leverage the resources of a leading global service management software organization, while continuing to invest in and deliver exceptional products and services to our core clients in pest control and other field service verticals. Our combination of offerings will help service businesses of all sizes solve their operational and growth challenges through our market-leading software solutions.”