The Business Intelligence (BI) Service Line Manager is expected to take control in leading a team focusing on applications and integration in a high performing BI working environment. This position’s primary responsibility is ensuring organisational effectiveness by providing leadership for the organisation’s financial and IT functions. This is a service line management role encompassing operational delivery of the BI platform.
What will you do:
– Responsible for all activities relating to the operation of data, communication and processing equipment and services including the server infrastructure and peripheral equipment in large, complex operations
– Manages the functions within the operations environment
– Assigns personnel to projects when necessary
– Reviews and evaluates work and prepares performance reports
– Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities and methods
– Consults with personnel in other information system sections to coordinate activities
– Prepares activity and progress reports regarding the computer operations section
General Administrative Responsibilities:
– Negotiate and establish SLA / contract details with Group partners and manage these
– Ensure that the Service Levels are maintained in accordance with SLA commitments
– Manage On-Site and Off-Site Sub-Contractors in diverse environments
– Define SLA Financial reporting metrics
– Ensure project methodology standards are maintained
– Negotiate, plan and manage Group projects and other related activities
– Manage user expectations and relationships
– Compile and document a strategic plan/roadmap for BI Services
Day-to-day Responsibilities:
– Ensure operation uptime SLA’s are achieved
– Manage incidents and requests
– Ensure Change management control is enforced
– Attend the necessary operational and change forums
– Engage with Project stakeholders to ensure alignment in terms of business requirements and supply of services
– Design and implement processes that will support BI functions/services; SDLC, License management framework etc.
– Ensure development standards are followed by teams across technology components namely; SAP HANA, SAP Business Objects, Teradata, Attunity, Informatica
– Improve the operational systems, processes and policies in support of organisations mission
– Specifically, support better management reporting, information flow and management, business process and organisational planning
– Manage and increase the effectiveness and efficiency of support services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions
– Play a significant role in long-term planning, including an initiative geared toward operational excellence
– Oversee overall financial management, planning, systems and controls
– Day to day management of the BI outsource partners
– Report to the HOD: BI on all critical infrastructure issues and changes
– Communicate with Business regarding Change Control windows and potential down time
– Recommend environment changes to be in line with Best Practice
– Manage costs in line with budgetary constraints
– Ensure SOP’s are in place
– Ensure environmental documentation and flow diagrams are up to date
– Project manage new infrastructure projects
– Prepare technical reports by collecting, analysing, and summarising information and trends
– Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Qualification & Experience
– Degree or National Diploma (3years) within Information System Technology or
– 8 to 10 years related experience within Information Technology environment
– Must be a South African Citizen
Personal Attributes
– Interpersonal savvy
– Decision quality
– Plans and aligns
– Optimises work processes
Core Competencies
– Being resilient
– Collaborates
– Cultivates innovation
– Customer focus
– Drives results
Should you meet the criteria required for this role, we will be in contact with you to set up an appointment. Please note if you have not heard from us within 10 days, please consider your application unsuccessful.