An awesome well recognized company in the southern suburbs is looking for a vibrant and dynamic Senior IT Technician to join their amazing tech team.

MCSE with Exchange 2010 and MS SQL 2008 + 2014 essential
Linux certified SysAdmin (LFCS) advantageous
MOS qualification advantageous
Skills & Experience:
SharePoint, DNS, TCP/IP and IIS required with Enterprise environment exposure being advantageous
Android and iOS mobile support experience essential
Strong Microsoft office skills (Outlook and Excel Advanced)
A+, N+ (Strong desktop hardware support skills + networking skills including cable management / documentation)
Basic electronics and ability to read schematics advantageous
Hands on experience of different project delivery methodology e.g. Agile, Waterfall
Broad experience in global/complex organization using in source and outsource services
Experience in delivering projects in a complex geographical/functional matrix organization
Publishing industry experience (advantageous)
Job Description:
Be accountable for effecting onsite and remote IT support to all internal and external stakeholders.
Recording and resolution of all IT support tickets logged and/or calls taken.
Provide technical support in terms of hardware, software, systems, and administration.
Ensure expected service levels and response times are adhered to.
Follow the company processes to effectively escalate matters with effective resolutions.
Maintain constant communication with end users, engineers, partners, and third-party service providers on all matters that require technical support.
Provide after-hours support.
Resolve incidents with printers, copiers and scanners.
Check network backups daily.
Set up, maintain and remove user network accounts where appropriate.
Carry out routine network maintenance tasks.
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For more information please call, JUNAID KALAM on (contact number), quoting the Ref: CIT027451.

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