Retail trends and predictions for 2019

2019 is almost here and, if you’re in retail, you’re likely wondering what the next 12 months will bring. What must merchants do to win? Will the retail industry prosper and thrive? To help answer these questions, Francesca Nicasio, Retail Expert at Vend,...

Why mobile and card acceptance by informal retailers is key

Despite the majority (77%) of adult South Africans owning bank accounts, more than half of the total value of all consumer transactions in the country are still conducted in cash. This suggests that being formally banked may not be enough of an incentive for consumers...

Avidity Group makes next-generation ‘market of one’ possible in SA

A fully-integrated customer experience specialist has opened its doors, with a full suite of products and services for any organisation that seeks to improve and integrate its marketing at all customer touch points. Avidity Group enters the market in the interplay...

Black Friday: don’t be a victim

The Black Friday sale tradition is gaining momentum in South Africa, with leading retailers promising significant discounts. For many consumers, the discounts will prove too tempting for caution as they happily part with their personal information and hand over their...

AI helps retailers navigate shopping season anomaly

A significant portion of retailers’ annual profits are attributed to the festive shopping season – from Black Friday, to the weekend before Christmas Day – which generally spans over approximately three weeks. This year, however, an extra week of...

Technology the new differentiator for retail

Increasingly, retailers need to create a compelling reason for customers to enter their stores and should look at technology as a way to differentiate themselves from the competition. “For the past two decades, retailers have tended to focus on saving costs and...