Making technology in retail work

A shop sends its valued customer, John, a text message about a sale on a brand of shower gel. It is John’s favourite scent, the perfect size, priced at a discount, and timed just as John arrives home to discover he’s run out of shower gel, which means he...

Embrace a connected retail environment

The increased connectedness of consumers is contributing to a more dynamic environment – one where expectations on what the buying experience must entail are evolving. By Leon Coetzer, UK CEO of redPanda Software Thanks in part to the African mobile phone market...

No EFT payments loses revenue for e-tailers

Research conducted by the Boston Consulting Group (BCG) last year reveals that on the surface, South Africa is a financially-progressive country. Around 76% of South African adults are banked, and many of these transaction accounts come with a debit, cheque or other...

VAT shelf price update debacle looms

The increasing VAT amount is having an enormous impact on retailers that use paper price tags – but almost none on retailers that use electronic shelf labels (ESL). Retailers that use paper price tags have to ensure that every single price in their stores...

Retailers use tech to buck the economy

South African retailers have embraced a considered approach to digitalisation, innovation, and technology adoption to load their arsenal against the fiscal onslaught of a wounded economy. By Hendrik Bredenkamp, MD of NEC XON Retail They are under so much pressure from...

Retailers turn to smarter stores

As the holiday shopping rush gets into full swing, South African retailers are increasingly looking to technology that they can use to improve their operations, better understand and engage with their customers – using both off- and online channels – and...