MIP partners with TEARS Foundation

South Africa has long had a problem with Gender-Based Violence (GBV), with a femicide rate five times the global average and thousands of rapes reported annually. The lockdown measures implemented to curb the spread of Covid-19 highlighted the appalling frequency of...

MIP integrates chat functionality

MIP Holdings has introduced a new chat feature into its administration systems. The chat functionality is integrated into MIP’s solutions, allowing companies to add value to their business users and their customers alike. “There has been so much hype...

Salesforce adds AI to field service

Salesforce has launched the next generation of Salesforce Field Service, equipping teams across industries with AI-powered tools to deliver trusted, mission-critical field service. By Mark Cattini, senior vice-president: field service management at Salesforce...

Brand advertising must acknowledge Covid-19

As the Covid-19 lockdown continues, consumers are forced to navigate an evolving reality and the range of emotions that it creates. By Heather Tluczek, MD of InSites Consulting South Africa Brands need to remain agile in their response to these new and constantly...

Salesforce introduces Salesforce Anywhere

While companies, governments and organisations are slowly returning to their offices, the Covid-19 pandemic has changed the future of work forever. In fact, nearly 70% of people believe the pandemic will permanently change the nature of work and more than 50% say that...

Customers focus on safety, belonging and control

Staying in touch with what customers and employees are saying about their experiences with brands has never been more important than now. Customer experience management software company, inQuba, is tracking customer Covid-19 feedback across the world. Using advanced...