Sep 18, 2017
Improving the efficiency and reliability of IT operations, enhancing security and compliance, a proactive approach to maintenance, return on investment and costs savings, and freeing up IT employees to work on strategic projects, are some of the top factors driving...
Aug 16, 2017
Always-on connectivity and a proliferation of mobile devices has had an unprecedented impact on the world. By Edward Carbutt, executive director at Marval Africa. Fundamentally, it changes the way both businesses and end users interact. There is at least one mobile...
Aug 15, 2017
IFS has completed the acquisition of mplsystems and Field Service Management. mplsystems is a provider of omni-channel contact centre and customer engagement software that, together with IFS’s Service Management offering, provides a complete end-to-end customer...
Jul 7, 2017
Pink Elephant launched the Organisational Change Management (OCM) Certification Program, offered at both the Foundation and Practitioner levels. “There are many facets of change in every organisation, but often they are not dealt with effectively because leaders...
May 4, 2017
Greg Pritchett, MD of Marval Software, discusses how data is growing – and how big data can help companies deal with it. Today, data is growing faster than ever before. 2,2-million terabytes of data are created every day, of which about 10% is structured data....
Jan 31, 2017
Information Technology Infrastructure Library (ITIL) best practices for IT Service Management (ITSM) have become the accepted basis of improved service delivery, serving as a framework for the closer alignment of IT with business. Having the proper processes in place...
