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Quick calls to better businesses

The tools that enable a rapid response to customers are the key to improved sales. Speed of response is the first step...

posted on: Oct 17, 2017 | author: Allan Davison

FinChatBot aims to improve financial ...

If you’ve had enough of being put on hold, speaking to call centres in India or waiting for that promised call...

posted on: Oct 11, 2017 | author: Allan Davison

Dawn of the bionic contact centre age...

Karin Kruger, operations director at Innovation Group South Africa, discusses why the evolving contact centre agent...

posted on: Sep 28, 2017 | author: Allan Davison

Africa needs data centres fast

Sybrand Pretorius, sales director at Flexenclosure, says there is a solution at hand to fill Africa’s need for...

posted on: Aug 31, 2017 | author: Allan Davison

Tips for making the call centre more ...

According to a recent KPMG analysis, growth and technology are two of the biggest challenges affecting the chief...

posted on: Aug 28, 2017 | author: Allan Davison

Things to consider for your contact c...

Rapidly developing technologies and the need to integrate customer services across all channels has significantly...

posted on: Jul 18, 2017 | author: Allan Davison

Please stop calling! Or should they?

Delia Gross, executive for the In-Touch Outbound Contact Centre at Innovation Group South Africa, outlines a few...

posted on: Jun 29, 2017 | author: Allan Davison

3 habits of successful contact centre...

It’s easy to disparage poor performance in contact centres – we all experience an unfavourable experience...

posted on: Jun 23, 2017 | author: Allan Davison

Algorithms at work in the contact cen...

Interactive voice recognition (IVR) is a technology that was first used in the 1970s by bank tellers to verify...

posted on: Jun 2, 2017 | author: Allan Davison

The contact centre generation gap

Bruce von Maltitz, co-founder and joint-CEO of 1Stream, discusses the generation gap that is increasingly apparent in...

posted on: Apr 18, 2017 | author: Allan Davison

Transform the call centre with social...

Digital technology is fast transforming the service providers and communications contact centre industry. Social...

posted on: Mar 22, 2017 | author: Allan Davison

How chatbots will evolve into practic...

With research showing that the number of new app downloads is slowing down, it’s clear that customers are...

posted on: Mar 6, 2017 | author: Allan Davison

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