Apr 5, 2024
In 2022, there was a 24% increase in digital banking fraud in South Africa compared to the previous year. The same research showed that cybercriminal activity accounted for more than R740 million in company losses. With banking and financial crime escalating,...
Apr 5, 2024
In a hyper-competitive business landscape, customers will opt for the business that gives them the best experience. Khosi Ncube, chief experience officer at Rentoza, unpacks the importance of CX for the modern consumer and shares her advice on how to make CX a...
Feb 13, 2024
Customer experience has fundamentally changed. In fact, today it is in a state of constant evolution alongside the development of technologies such as generative AI, automation and personalised computing. Technology is shifting the way businesses facilitate the...
Feb 6, 2024
The importance of being a reliable partner within the public sector to navigate the digital migration journey, writes Murunwa Mashamba, senior specialist: key accounts manager at Atron Karabina. There is no doubt that building trust, establishing credibility and...
Feb 5, 2024
In an era where the ever-advancing wave of artificial intelligence (AI) and machine learning (ML) washes over every corner of our existence, we find ourselves gripped by the undeniable potential of these transformative technologies. From redefining how we communicate...
Jan 26, 2024
Communication with customers is central to any business, writes Sean Manley, national sales and account manager at GhostDraft. Managing this communication carefully is crucial, especially as the number of customers grows and the world increasingly navigates to online...
