Indwe Risk Services, one of South Africa’s largest insurance brokerages, has signed an agreement for the implementation of a customer data integration solution from Microsoft Gold certified partner, IS Partners.

When Amadeus Southern Africa recently implemented a project to migrate its largest customer to the Amadeus Sales Management Solution, it drew upon the services and support of the Integr8 Group to assist with the project’s roll-out.

Softline ACCPAC says the latest version of its award-winning CRM solution, Sage CRM v7 sees the release of a new interactive dashboard, which will transform the way a company can manage its business, its employees and its customers.

Infor has announced its Advisor family of decision-making modules built upon its successful Infor CRM Epiphany Interaction Advisor software.

Zurich Connect, (Zurich Financial Services Ltd.) the pan-European insurance brand from Zurich Financial Services has selected SAS and IS Solutions to support its continued growth through better understanding of its online customers’ experiences.

Ergo Italia is using software from SAS, the leader in business analytics to quickly analyse accurate quantitative and qualitative information to make the right tactical and strategic decisions at the right time. The insurance company operates in the Italian market through its subsidiaries, Ergo Pensions and Ergo Insurance.

Just a few weeks ago, Cell C launched a massive brand campaign where they admitted what every telecommunications subscriber in South Africa already knows: the country’s cellular industry has a real problem with customer service, writes Kevin Meltzer, business development director at Consology.

Every few years, a company will embark on a CRM initiative, writes Mervyn Mooi, a director of Knowledge Integration Dynamics (KID). The trigger for the initiative might be the arrival of a new sales or marketing manager; or an article someone had read; or a similar initiative launched by a competitor.

A  new survey of consumers in 16 key countries finds that consumers are adopting multiple communication channels in customer much faster than companies are ready to respond. The survey found that in 2009 over 90 percent of consumers have used multiple communication channels when contacting a company’s customer service.

Companies that need to reach a large base of customers and suppliers at a low cost should consider adding bulk SMS to their marketing and communications mix.

According to the newspaper headlines, the recession is over. Yet many companies are still experiencing sluggish revenue growth and finding it difficult to expand their market share.

Data mining is a critical tool for the success of any database driven marketing campaign, something which is of the greatest importance to the Entertainment and Hospitality industries.