Securing the world of consumer multichannel retail
J2 Software, warns that cyber-attacks have grown exponentially in a world where online shopping has become so much more accessible and convenient. According to CEO John Mc Loughlin, the availability of multiple shopping devices including: laptops; tablets; cell phones...
read moreStanchion partners with retailers on seamless payments
Easy and seamless payments are one of the key concerns for large retailers. As new technologies emerge, and the payments ecosystem evolves, retailers must stay ahead of customer expectations around availability, channel variety, and ease-of-use. "The payment...
read moreBlack Friday: don’t be a victim
The Black Friday sale tradition is gaining momentum in South Africa, with leading retailers promising significant discounts. For many consumers, the discounts will prove too tempting for caution as they happily part with their personal information and hand over their...
read moreAI helps retailers navigate shopping season anomaly
A significant portion of retailers' annual profits are attributed to the festive shopping season - from Black Friday, to the weekend before Christmas Day - which generally spans over approximately three weeks. This year, however, an extra week of festive season...
read moreTechnology the new differentiator for retail
Increasingly, retailers need to create a compelling reason for customers to enter their stores and should look at technology as a way to differentiate themselves from the competition. "For the past two decades, retailers have tended to focus on saving costs and...
read moreTechnology improves the retail experience
Technology has entrenched itself into virtually every industry, and retail is no different. By Simon Shaw, business development manager: retail and consumer at Wipro, Africa A recent report from Forrester lists the top four retail tech trends as; personalising the...
read moreM&B adds Samsung Pay
Mugg & Bean (M&B) has announced the launch of Samsung Pay as a payment option in their sit down, and on-the-go restaurants, nationwide. M&B customers that are also users of the recently unveiled Samsung Pay application, may now pay their bill using a compatible...
read moreCreate in-store experiences that drive sales
Competition in the retail industry is fiercer than ever. Between ecommerce sites and subscription services, consumers have plenty of choices when it comes to where they spend their time and money. By Higor Torchia, country manager for Vend in the UK and EMEA To stay...
read moreRetailers urged to prepare early for Black Friday
Enterprise retail software development specialist redPanda Software is urging retailers to prepare earlier for Black Friday - to scale their systems, leverage big data analytics and tools and capitalise on an exceptional customer experience. "Many local retailers...
read morePartnerships helps retailers move from bricks to clicks
It is no new revelation that traditional retailers are having to revisit their business models as new, agile e-commerce stores are eroding the reach of 'in store' retail outlets. To mirror the success of newer, online stores, large retailers are looking to modernise...
read moreTransform financial planning in retail
When it comes to developing relevant operational plans, the finance teams of South African retailers must be able to adjust for the unique challenges of this environment whether it is the likes of mobile e-commerce or real-time data analysis. By Allan Saffy, FP&A...
read moreSurveying the shift in customer experience within retail
Price has always been the most vital differentiator for consumers, when choosing between competing offerings. In the digital era, however, customer service and experience is fast replacing price as a way for retailers to distinguish themselves from the competition. By...
read more