Avaya named a Magic Quadrant leader

Avaya Holdings has been positioned as a Leader in the 2018 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide, marking the 17th time it has been in the position. Companies in the Leaders quadrant of the Gartner Magic Quadrant are defined as "companies...

Customer self-service trend continuing to grow

The rise of artificial intelligence and the disruption it's initiating to all industries and individuals is a topic that cannot be escaped. While some doubt over these technologies is present, the vast majority understand the impact it can have and one area where this...

Global kudos for Harambee’s contact centre

Harambee Youth Employment Accelerator has been named a global trailblazer in customer experience innovation, receiving the CX Game Changer Award by Genesys. Almost 100 nominations were received from around the world and vetted by an executive panel of judges and...

Vox delivers hosted contact centre solution

Vox, is partnering with Ocular Technologies to deliver O!Connect, a hosted contact centre solution for small to mid-sized businesses. Natalie van der Merwe, senior product manager: telephony at Vox, comments: "A contact centre solution built specifically for the...