Gold Circle Racing, the licensed horce racing and betting operator in kwaZulu-Natal and the Western Cape, has invested R1-million in DataVoice recording solutions from Spescom DataFusion.
The company promotes horseracing, wagering on racing and entertainment at race meetings in the two regions, through a wide range of media.
Gold Circle purchased the DataVoice Orion Professional call recording solution to perform business critical call recording in its telephone betting centre and back office environment.
The telephone betting centre in Durban offers punters throughout South Africa the convenience of placing their bets by telephone. Voice recordings are used for verification in the event of a dispute over bets.
On the day of the Vodacom Durban July this year, operators at the telephone betting centre took 56 612 calls, resulting in a total of 116 080 bets being placed.
Spescom DataFusion MD, Paul Fick, says the gaming house required a quick call search facility, plus increased online storage.
“The recording solution provides 24 000 hours of online storage, which means that Gold Circle will be able to store 4,8 months worth of recordings online.
“These calls are instantly available and only if calls are older than 4,8 months will you need to search for them on the long term DVD storage,” he adds.
The DataVoice Orion Professional call recording solution forms a critical part of Gold Circle business. It will be used to verify bets placed by telephone and to resolve disputes regarding claimed discrepancies, thus providing the vital proof needed to ensure the integrity of the telephone betting system.