In line with the global growth of the IT Service Management (ITSM) market, HP Education Services has announced two new offerings, namely an introductory course to IT Governance and an ISO 20000 course.
Forrester estimates that ITIL adoption among billion dollar companies will increase from 40% in 2006 to 80% in 2008. ITIL (Information Technology Infrastructure Library) is a framework outlining worldwide accepted best practices for ITSM.
Locally, however, HP is witnessing ITIL adoption across companies of all sizes.
“When looking at the people, processes and technology components of ITSM too often the ‘people’ element gets neglected. It is for this reason that HP has introduced courses to their already comprehensive ITSM training portfolio aimed at ensuring that ITSM is delivered holistically to the organisation,” says Mary-Ann Summerfield, country education manager at HP South Africa.
IT Governance s a one-day course that provides an introduction to IT governance and examines the need, value and benefits of IT governance to any IT organisation.
The course reviews IT governance drivers and includes a comparison of the available methodologies and their content and offers guidance on how and when each might be best used.
ISO 20000 Consultants and Internal Auditors is a three-day course provides a brief overview of the ISO 20000 IT Service Management Standard and educates attendees in how to scope and prepare for a formal accreditation process.
It includes guidance on the certification scheme, a detailed look at the two parts of the standard, scoping guidelines, audit and evaluation methods, the role of the Registered Certified Body (RCB) and a brief overview of the available support tools.