IT decision-makers say that automation and efficiency are the main drivers for IT this year. 

Just less than two-thirds (64%) of attendees at a recent BMC Forum pointed to these two issues as the ones that will be most important in 2007.
Customer service was rated third (57%) among local IT priorities for 2007, followed by maximising current IT infrastructure (51%) and managing change (49%).
Retention of key staff was listed by 47% of respondents as a priority, highlighting the need for skilled staff to manage IT technologies and processes.
Reducing costs was a priority for 43% of respondents. Surprisingly, improving return on investment came in at only 34%, with corporate governance and compliance at a low 28%.
In contrast to European markets, where environmentally-friendly technology is becoming of major concern, ‘green computing’ attracted only 6% of local attention.
In other key findings, three-quarters (75%) of the forum respondents said they are planning to implement a configuration management database (CMDB) in the next six months and 76% said they have an IT Infrastructure Library (ITIL) strategy in place.