Airports Company South Africa (ACSA) has launched a self-service check-in kiosk, Flightcheck, at the country's four major airports in Johannesburg, Durban, Cape Town and Port Elizabeth.
So far, 36 kiosks have been installed and plans are underway to add another 70, for a total investment of hust less than R20-million.
The kiosks are expected to alleviate pressure at the traditional check-in counters and improve the passenger experience with a fase and secure offering.
Tthe concept of self-service check-in airport kiosks is not new, but ACSA is one off the first airports companies to introduce self-service kiosks that can be used by all the airlines that operate from its airports.
This means that while ACSA provides the self-service kiosks and theIT infrastructure, participating airlines are running their own individual check-in applications on the Flightcheck kiosks.
The kiosks are monitored around the clock by onsite maintenance crews and are placed in pairs to ensure that there is always a fall-back machine if one is out of order.
They are easy to use with simple touch screens display icons and text instructions for passengers. In addition, ACSA has made additional temporary staff available to assist passengers.