Sterling Commerce extends supply chain portfolio Multi-enterprise collaboration company and subsidiary of AT&T, Sterling Commerce, has announced enhancements to its supply chain applications portfolio that benefit both Sterling Commerce customers and their extended trading communities.

These enhancements reduce the complexity of managing supply chain execution, enabling companies to create new growth opportunities by differentiating themselves and increasing revenue.
"Sterling’s supply chain applications incorporate industry best practices for managing complex processes within an organisation and at the edge of the supply chain, where companies must work seamlessly with customers, partners and suppliers to compete effectively and increase revenues, with a leading-edge technology framework,” says Rob Shaw, product marketing manager at Datacentrix, a local representative of Sterling Commerce.
“As a result, the company consistently delivers new value in helping its customers expedite their return on their investment.
"This strategy has gained Sterling Commerce recognition from industry experts at AMR Research, Forrester and Gartner this year, and allows it to continually lead the industry in helping companies meet today's business challenges and prepare for future opportunities."
The Sterling Commerce supply chain applications portfolio is designed to manage the dynamic and complex processes associated with order management and fulfillment, supply-side visibility and warehouse and transportation management within and outside the four walls of an organisation.
It provides an integrated end-to-end solution that allows companies to have improved visibility and control over their entire supply chain – from order to shipment – that results in improved customer satisfaction and loyalty.
Sterling Commerce has enhanced its portfolio with new capabilities that leverage its industry expertise and leadership in business process management to help companies better serve their customers' demands.
These enhancements include:
* New process modeling capabilities that open new fulfillment channels and offer support for new delivery options. For example, companies can now model new sourcing rules to accommodate new fulfillment channels, such as pick-up in store.
* Out-of-the-box workflows that help address exception scenarios encountered in order administration process, as well as customer-initiated order inquiries common in a business-to-consumer environment.
* New task-based retail order entry and modification user interfaces that provide the ability to handle special orders, services and a mix of fulfillment methods of different lines on the same order.
New capabilities that build on the company's application foundation to improve the return on investment in Sterling Commerce software include:
* A new, intuitive user interface that enables quicker on-boarding of customer service agents.
* New efficient, task-based user interfaces specialised for each store role to reduce training time and costs.
* A new alerts framework that improves exception handling and reduces costs and errors. This framework simplifies the process of handling exception workflows by intelligently routing alerts based on priority and supporting context-sensitive alert resolution.