Standard Bank has launched its new Internet banking website, basing the design on research into customer preferences and usability criteria.

Itumeleng Monale, director: self-service banking at Standard Bank, says: “Standard Bank launched Internet banking more than 10 years ago. In that time Internet banking has grown from a luxury to a daily transactional necessity.
"The past 10 years has seen an almost constant evolution of the Internet banking experience. The latest changes are an extension of that journey, and include enhancements to navigation, a streamlined look and feel, simplification of processes and changes to security.”
The new design follows global best practice as has the method of advising customers of the new changes.
“Internet banking customers have been alerted of the changes to Internet banking through e-mail, demonstration pages and promotional banners on our website for the past three months. The new Internet banking website currently supports virtually all of our customers Internet browsers. Final testing is currently being done on the website to ensure that it is compatible with less common browser offerings. The required changes will be implemented as soon as this process is complete.” says Monale.
Standard Bank’s new Internet banking page achieved a record number of transactions over the last month-end, with 175 000 transactions an hour recorded on the last day of the month.
As part of the new design to Standard Bank’s Internet banking web page, the security pin pad has been removed. Use of this pin pad has always been optional for banking customers, but fewer than one in seven customers have used the facility since its introduction in 2003.
Herman Singh, Director: architecture & technology engineering at Standard Bank, says:  “In the past three years, Standard Bank has launched a simple process to ensure the security of customers’ transactions. These security enhancements have a proven track record in dealing with the latest security threats. It is for this reason, and in line with leading international security best practice, that we have decided to remove the pin pad as a logon feature.”
Standard Bank believes the introduction of the mandatory one-time password (OTP) facility, which sends a unique password for every Internet banking session, provides sufficient security for customers.