Softline Accpac has announced the local availability of Accpac CRM v6, its new customer relationship management (CRM) product

"Meaningful user experiences and tangible results guide CRM adoption. Accpac CRM v6 is a feature-rich and customisable suite of sales, marketing and customer support capabilities through a Web-based architecture." says Jeremy Waterman, MD, Softline Accpac.

Version 6 has training tools including instructional feature tours and on-screen coaching, new data management features including expanded search queries and grouping functionality, and enhanced system administration capabilities.

Accpac CRM also enables bi-directional front- and back-office integration with Accpac software such as Accpac ERP and a variety of third-party back-office systems.

Other enhancements include a Quick Start tab providing access to on-screen training and coaching tools, including instructional videos, user preference setup wizards, feature summary captions and quick tips that assist users as they navigate Accpac CRM.

The search engine includes a redesigned interface that can now search for keywords within communications such as e-mails and phone logs, and advance query building supports "and/or" searches and allows users to specify search fields and values. Enhanced Microsoft (News – Alert) Outlook integration allows Accpac CRM to be used within the Outlook folder navigation pane or via an Accpac CRM toolbar in Outlook.