President Olusegun Obasanjo will open Nigeria’s first International Outsourcing Conference in Abuja over 28 February – 2 March which the government of Nigeria is using as a platform to launch the country’s National Outsourcing Strategy.
Following a year of research and preparation, the government has appointed the National Information Technology Development Agency (NITDA) as responsible for the execution of the national strategy.
NITDA has partnered with AITEC Africa, as the leader in ICT conferences across the continent, to host the first International Outsourcing conference in Nigeria. One of the highlights of the conference will be the launching of the National Outsourcing Association. It will also be the first time that Nigeria will be officially positioning itself as an outsourcing destination to the rest of the world.
Following the government’s lead, Dimension Data announced its support for the conference as lead sponsor.
The Nigeria International Outsourcing Conference will provide a marketing and education platform to promote outsourcing as an industry in Nigeria. It will bring together all stakeholders, locally and internationally, to lay the foundation for a Nigerian outsourcing industry.
“The Nigeria International Outsourcing Conference will provide practical business and technology briefings to empower resellers, service providers and users to maximise their returns on the increasing investment that they will be making in the outsourcing sector over the coming years,” says Sean Moroney, chairman of AITEC Africa.
“By providing a platform for vendors, service providers and users to network and share knowledge, the conference will act as a catalyst to continue the momentum established by NITDA.”
The event will include a two-day conference, and practical implementation workshops on the third day.
Topics to be covered in the conference include: outsourcing challenges and opportunities; international linkages; contact centre strategies and technologies; BPO implementation; capacity building; setting goals for future growth; and business opportunities showcase.
The workshops will be on the following topics: World Class Contact Centres: The Strategic Issues; and How to identify and develop national and international alliances and major accounts to achieve rapid market growth within the outsourcing sector.