OneCall Solutions, a subsidiary of the J&J Group, has acquired the business of eCentric, creating a new business division branded OneCall e-Centric.
eCentric is an outsourced call centre company based in Midrand, north of Johannesburg, was was effective as of 1 March 2007.
With a 350-seat capacity, OneCall e-Centric has the ability to handle local and international business on either a fully outsourced or co-sourced basis. Existing customers are from the financial; IT and telecommunications; entertainment; hospitality; travel and tourism; health; government; NGO, and community services sectors.
“We are delighted with our purchase of e-Centric. e-Centric, with its more than 5five years' experience in call centres, complements OneCall’s plans to expand its footprint locally and internationally," says Chris Jardine, chief operating officer of the J&J Group and Director of OneCall Solutions. "Our commitment to the Call Centre and Business Process Outsourcing (BPO) market will allow us to position in a very important future growth arena, offering services to key sectors of the South African market."
He emphasises that “the OneCall Solutions venture is part of our commitment to develop black skills in the strategically important call centre and BPO sector of the market which shows huge potential for future growth".
Roz Broome, outgoing MD of e-Centric, comments: “We recognised the need for an investor and BEE partner for e-Centric in order to grow the business to the next level.
“The J&J Group identified e-Centric as an attractive acquisition due to its successful track record, consistent adherence to industry best practice and highest service performance standards. We are delighted to have shareholders who can grow the company to its full potential."