South African Nokia users will have to wait a while before they start trying to replace their faulty handset batteries until the device suppliers – both Nokia itself and the three cellular network operators – gear up to the emergency.
Nokia yesterday recalled 46-million cellular phone batteries guilty of short-circuiting and overheating, and provides information on its international site whereby customers can determine whether their instruments are affected.
However, calls from IT-Online to Nokia, Vodacom, MTN and Cell C to determine how South African customers should proceed have so far yielded no results.
The affected batteries are the 46-million Nokia BL-5C batteries manufactured by Matsushita Battery Industrial of Japan between December 2005 and November 2006.
The batteries could experience overheating initiated by a short circuit while charging, causing the battery to dislodge. There have been about 100 incidents of overheating whle charging reported globally, but no serious injuries or property damage have been reported.
Nokia and Matsushita have offered to replace for free any BL-5C battery subject to this product advisory.
Customers who suspect their batteries may be affected are advised to check the back of the BL-5C battery for the 26-character battery identification number. If it doesn't contain 26 character, it won't be affected.
The international website (www.nokia.com) contains a service whereby customers can type in their battery identification number to find out if it is affected and needs to be replaced.
The BL-5C batteries which are subject to the product advisory were used with the following Nokia models or separately as accessories: Nokia 1100, Nokia 1100c, Nokia 1101, Nokia 1108, Nokia 1110, Nokia 1112, Nokia 1255, Nokia 1315, Nokia 1600, Nokia 2112, Nokia 2118, Nokia 2255, Nokia 2272, Nokia 2275, Nokia 2300, Nokia 2300c, Nokia 2310, Nokia 2355, Nokia 2600, Nokia 2610, Nokia 2610b, Nokia 2626, Nokia 3100, Nokia 3105, Nokia 3120, Nokia 3125, Nokia 6030, Nokia 6085, Nokia 6086, Nokia 6108, Nokia 6175i, Nokia 6178i, Nokia 6230, Nokia 6230i, Nokia 6270, Nokia 6600, Nokia 6620, Nokia 6630, Nokia 6631, Nokia 6670, Nokia 6680, Nokia 6681, Nokia 6682, Nokia 6820, Nokia 6822, Nokia 7610, Nokia N70, Nokia N71, Nokia N72, Nokia N91, Nokia E50, Nokia E60.